Unified Communications

Unified communications (UC) refers to a trend in business to simplify and integrate all forms of communications and these with Internet services. UC aims to bring together the world of IP telephony, the world of Internet services and the world of ambient intelligence to provide a more seamless and rich communications experience for the final user.

This trend brings together all forms of human and device communications into a common user experience. Intuitive and easy to use interfaces are the key to a wider adoption by enterprises and the final user. In this sense new software features, which allow different clients to interact with services independently from the device, will mark the evolution of Unified Communications.

The unification of all communication forms and internet on-line services inside a single framework requires advanced software developments and innovative applications that allow interaction and orchestration among service platforms. On such interaction, a new generation of services will remove the technological complexity for the final user.

Unified communications covers several aspects which have a close relationship with the context of the final user:

• Personal
• Professional
• Environment

A large variety of services takes place in these aspects. They can be grouped into three topics:

These aspects and services are covered by technological areas which give a technical solution to the Unified Communication concept.